Return/Refund/Sale Policy :
All recourse of purchase liability is limited solely to the purchase price. Any disputes arising from this purchase shall be settled by binding arbitration in Cannon County, Tennessee.
We want you to be completely satisfied with your purchase from rattleware. If for any reason you are not, please review our Return/Refund Policy, which outlines the terms and conditions for returning or exchanging products and receiving refunds:
1. Eligibility : To be eligible for a return or refund, the product must be unused, undamaged, and in its original packaging. Some items, such as personalized or perishable goods, may not be eligible for return.
2. Return Process : To initiate a return, please contact our Customer Support team within 5 days of receiving your order. We will provide you with instructions on how to return the item.
3. Refund Options : Depending on the circumstances, we offer refunds in the form of store credit or the original payment method. Shipping charges and certain fees may be non-refundable.
4. Return Shipping : The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
5. Processing Time : Once we receive your returned item, we will inspect it and process the refund within 5 days. The refund will be issued in accordance with our refund policy.
6. Exchanges : If you wish to exchange an item, please follow the return process and indicate the desired exchange item. The new item will be shipped once we receive the returned product.
For more detailed information regarding our return and refund policy, including specific instructions for initiating a return, please contact our Customer Support team or refer to our Return/Refund Policy page on our website.